Q. How old do you need to be to go on the Aqua Park?
7 – 9 year olds
Children will need to be aged 7 years and over to go on the aqua park and at least 122cm tall (children’s height will be checked at reception – no refunds will be given for children booked that do not meet this minimum height). 7-9 year olds will need to have at least one adult per three children with them on the park (adults must pay to participate too). It is your responsibility to check that you meet this requirement. Our booking system will allow you to exceed this ratio but when you arrive we will check that the ratios are being met (you may be meeting other adults on a different booking). We reserve the right to refuse entry to children that do not look 7 years old, and children that do not look 10 years old we may refuse to let them on unaccompanied by a paying adult (min ratio 1 adult to 3 children). This still applies to children’s party bookings.
Age 10 – Under 18’s
Children between the age of 10 and 16 years old must be checked in by an adult, who should remain and spectate from the shore (they do not need to pay to go on the aqua park if they do not want to). All under 18’s must have parental consent (parent/ guardian must sign their Risk Awareness and Consent Form).
Q. How much is it to go on the Aqua Park?
Please see our prices page for current Aqua Park prices.
Q. Do I need to be able to swim?
Yes, you must be able to swim
Yes, you must be able to swim 25 metres unaided. You are likely to go under water and should be confident in the water. You also have to swim to the Aqua Park to gain access.
Q. What times are you open?
Q. How do I book?
You can book online via our website up to one hour before the session starts. If you experience any problems with our booking system please use our contact us page as our cable ski reception staff will be unable to assist with technical booking queries.
You will need to bring your email receipt in order to check in along with the bank card used for the booking transaction.
No Phone Bookings
We do NOT TAKE PHONE BOOKINGS. If you have an enquiry about an exclusive booking please use our contact form. Our cable ski staff on the reception will not be able to help with this.
Q. How long before my session should I arrive?
Please arrive one hour before your session. You will need time to check in, get changed and take part in a safety brief. The meet up for the safety brief will 20 mins before the start of your session and if you miss the safety brief you will not be able go go onto the park. If the later session has space we may be able to get you on but we cannot guarantee this.
PLEASE NOTE: It is your responsibility to arrive in good time. You are not eligible for a refund if you miss your session start time.
Q. Can I cancel or change the time of my booking?
Amending or Cancelling a Booking
Up to 10 days beforehand you can email us to change the date or time of your booking or cancel. After this time your booking becomes non refundable or transferable.
Q. Do I need to wear a wetsuit? what can I wear?
What to Wear
It isn’t compulsory to wear a wetsuit, that’s why wetsuit hire is optional on your booking. You must wear a bouyancy aid (which we provide). We strongly recommend that children wear a wetsuit.
The only clothing you are allowed to wear is tight clothing, for example leggings, shorts, tight fitting t-shirts or vest tops etc. Unfortunately we cannot accept anybody wearing loose clothing as it presents a hazard.
Shoes are not allowed on the Aqua Park – wetsuit socks are the only footwear permitted. Please note that neoprene socks with rubber soles will not be allowed, they must be neoprene socks without soles.
Jewellery must be removed before you enter the park. This includes ALL removable earrings. If you have recently had any piercings you must apply tape to cover them.
Wearable Cameras can be used but ONLY secured by a chest harness. We cannot be held responsible for any lost devices – wearing a camera is at your own risk.
Q. I wear glasses, can I wear these on the aqua park?
Wearing glasses is NOT permitted on the aqua park – contact lenses or prescription goggles are our recommended alternative.
Swimming goggles are allowed on the park.
Q. Do I need to be fit to take part/ are there any heath requirements?
Heath and Fitness Requirements
On arrival/ when booking you will be asked to sign to say that you do not suffer from epilepsy or any other medical condition rendering you unfit to take part in this physically exerting activity. This activity is not suitable for pregnant women.
You will need to be fit enough to pull yourself up out of the water, and it can be very tiring.
Q. Can I leave the park mid session?
No Re-Entry to the park
If you leave the park mid-session, for safety reasons you will NOT be able to rejoin the session. No refund will be given.
Q. What happens if it is too windy for the park to open?
We cannot open during high winds or adverse weather conditions (lightening). We will refund your session if we have to close the Aqua Park for this reason.
Q. How deep is the water?The water is very deep in the centre of the aqua park and the floor is unreachable, however climbing out of the lake the floor becomes shallower and you will be able to walk out.
Q. Am I allowed a wearable camera?We allow wearable cameras that are on a chest harness which need to be positioned underneath the compulsory buoyancy aid, having the camera in between the straps of the jacket. No other cameras are allowed.
Q. What facilities do you have on site?We have changing rooms that have showers for the Aqua Park and Cable. You will need to be bring your own towels and shower gel. We also have a licensed bar and cafe on site.
Q. Can I book onto the Aqua Park for more than one session on the same day?Yes you can, but you need to make separate online bookings, and make us aware on arrival you have more than 1 session booked. Please note it is quite tiring and normally one 50 minute session is enough for the average person.
Q. Are there any fish in the lake?Yes, there are fish in the lake.
Q. What happens if I am stuck in traffic?We are not responsible for your journey or traffic.
Unfortunately we cannot get you onto the park if you miss your briefing session at quarter to the hour. We will try our best to help you, but we cannot be held responsible for your arrival, please remember there are NO REFUNDS.
Q. Is there a cafe on-site / can I bring a picnic?